Please review KYNAH's Full Return & Exchange Policy.
Final Sale Items:
- Ready-To-Ship above $600
- Made-To-Order / Pre-Order Items
- Customized Items
- ALL Sale Items
- All Items Marked as “Final Sale”
- Ready-to-Ship Items under $600 USD (International ONLY)
Eligible for Return (Store Credit Only)
These products will be eligible for a return if the return is postmarked within 7 days of the date the order was delivered to you, for Store Credit Only. It is your responsibility to let us know if you will not be home at the time of your delivery. We strictly do not make any exceptions:
- Ready-To-Ship under $600 USD (USA ONLY)
- Menswear (USA ONLY)
Please note that all customs and duty fees are the customer's responsibility to pay.
USA: Any made-to-order orders above $850 do incur import fees which is also the customer's responsibility to pay as the customer is the importer per USA Customs Laws.
Some shipments will be sent on a DDU (Delivered Duty Unpaid) basis, and you will be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs. Please contact your local customs office if you have any questions regarding the duty fee for your order.
- PBPrina B.Verified BuyerI recommend this productRated 5 out of 5 stars1 year ago5 Stars
I had a great experience with the Kynah team! They were able to answer all my questions and concerns quickly and ship my outfit sooner than expected. I wish I knew about Kynah when I got married in 2018! I’m definitely coming to Kynah for my next big event.KKYNAH1 year agoHi Prina! We are so happy you love your outfit and our customer service! We can't wait to have you shop with us again!
- PSpooja s.Verified BuyerI recommend this productRated 5 out of 5 stars2 years ago5 Stars
Rich and elegant. Perfect for my upcoming events!KKYNAH2 years agoHi Pooja, we are so glad you liked your outfit! Happy to help any time!
- MKMarriam K.Verified BuyerI recommend this productRated 4 out of 5 stars2 years ago4 Stars
It was a great experience shopping with Kynah! Shipping was great, communication with customer service was excellent via email. Product was exactly as described in the picture. Unfortunately, I ended up returning this particular item because I just didn’t like to on me but it’s a beautiful piece!KKYNAH2 years agoHi Marriam, so glad you had a good experience working with us, thanks for the positive review!