Return & Exchange Policy

Return policies are noted on each product page.

FINAL SALE: Pre-Order (Made to Order), Ready to Ship Items (above $1000 or as marked) or Final Sale items

Most of our items are made-to-order as we do our part to be a sustainable, low waste company. Since these items are are made especially for you, they are not eligible for returns or exchanges and are final sale. Items that are Ready to Ship above $1000 or marked as final sale are also final sale. 

If there is a serious issue, please contact our support team within 48 hours of receipt with comprehensive details along with images of the product delivered and we will do our best to resolve hello@shopkynah.com. Please note we are not able to assist after 48 hours.

Please note saris with unstitched blouses are final sale.

 

Items marked as "Eligible for Return in the USA"

(Please note that a $15 restocking fee will be deducted from your refund for all returns.)
The "House of Masaba" or items marked as "Eligible to Return in the USA" are available for return in the USA only unless stated otherwise. 

Should you decide to return your order from "House of Masaba", or "Ready to Ship", please use our return portal here: https://kynah.returnly.com/
Your purchase should be postmarked within 7 days of receiving your package.  House of Masaba saris with unstitched blouses are final sale.

Items must be unused, unworn, in the original packaging, with the original tags and security tags attached. We reserve the right to reject any items which do not follow these guidelines. All shipping costs are non-refundable. We are not liable for any damages caused to the product during transit. 

 

LIST OF RETURNABLE ITEMS (In the USA, only)

  • Ready to Ship items below $1000 (unless stated otherwise)
  • House of Masaba (with stitched blouses only)