Return & Exchange Policy
NEW RETURN POLICY STARTING ON PURCHASES ON OR AFTER JUNE 11th 2020
MADE-TO-ORDER (FINAL SALE)
Most of our items are made-to-order as we do our part to be a sustainable, low waste company. Since these items are are made especially for you, they are not eligible for returns or exchanges and are final sale. If there is a serious issue, please contact our support team within 48 hours of receipt with comprehensive details along with images of the product delivered and we will do our best to resolve firstname.lastname@example.org. Please note we are not able to assist after 48 hours.
Please note Masaba saris with unstitched blouses are final sale
READY TO SHIP & KYNAH x MASABA (Eligible for return in the USA only - unless stated otherwise)
The "KYNAH x MASABA" Collection and our limited “Ready to Ship” sections are available for return for full amount minus shipping within the USA unless stated otherwise. "Ready to Ship" means any items that are in-stock and ship immediately from our office in Los Angeles, CA. .
Should you decide to return your order from the "KYNAH x MASABA" or "Ready to Ship" section for store credit, please contact our support team at email@example.com within 48 hours of receipt with your order number and reason for return. Your purchase should be delivered back to KYNAH within 10 days of receiving your order, if not we will return the item back to you. Items must be unused, unworn, in the original packaging, with the original tags and security tags attached. We reserve the right to reject any items which do not follow these guidelines. All shipping costs are non-refundable. We are not liable for any damages caused to the product during transit.
SALE & ACCESSORIES All sale items and accessories are final sale unless noted otherwise.
LIST OF NON-RETURNABLE ITEMS
- Made-to-order clothing
- Final Sale Items
- Made-to-measure clothing
- Made to Order Sale items
- Orders placed using store credit
- Saris with unstitched blouse
- KYNAH Beauty
LIST OF RETURNABLE ITEMS (In the USA, only)
- Ready to Ship Items (unless stated otherwise)
- KYNAH x MASABA ( With stitched blouses only)