Return policies are noted on each product page.
Made to Order (Final Sale)
Most of our items are made-to-order as we do our part to be a sustainable, low waste company. Since these items are are made especially for you, they are not eligible for returns or exchanges and are final sale.
If there is a serious issue, please contact our support team within 48 hours of receipt with comprehensive details along with images of the product delivered and we will do our best to resolve firstname.lastname@example.org. Please note we are not able to assist after 48 hours.
Please note saris with unstitched blouses are final sale.
Ready to Ship & House of Masaba (Eligible for return in the USA only - unless stated otherwise)
The "House of Masaba" Collection and our “Ready to Ship” items are available for return for full amount for a $20 restocking fee within the USA unless stated otherwise.
"Ready to Ship" means any items that are in-stock and ship immediately from our office in Los Angeles, CA.
Should you decide to return your order from "House of Masaba" or "Ready to Ship", please contact our support team at email@example.com within 48 hours of receipt with your order number and reason for return. We will provide you with a return label. Your purchase should be delivered back to KYNAH within 10 days of receiving your order, if not we will return the item back to you.
Items must be unused, unworn, in the original packaging, with the original tags and security tags attached. We reserve the right to reject any items which do not follow these guidelines. All shipping costs are non-refundable, and the $20 restocking fee will be deducted from your return. We are not liable for any damages caused to the product during transit.
ACCESSORIES & MASKS (Final Sale)
LIST OF NON-RETURNABLE ITEMS
Final Sale Items
Made to Order Sale items
Orders placed using store credit
Saris with unstitched blouse
Masks or Mask Chains
LIST OF RETURNABLE ITEMS (In the USA, only)
Ready to Ship Items (unless stated otherwise)
House of Masaba (with stitched blouses only)