KYNAH LA Pop-Up

We are excited to meet with you at our appointment only KYNAH Pop-Up! 

ALL APPOINTMENTS FOR DECEMBER ALL FULL. You can join our December appointment waitlist here

January appointments will open on December 15th at 10 am PST. Please note that joining the waitlist does not guarantee you a spot for January - you must sign up for an appointment on December 15th. 

WHEN AND WHERE IS THE POP-UP?

The LA pop-up will be until December in Santa Monica, California. We will send an exact address prior to your appointment. Stay tuned for more pop-ups around the country!

WHAT DO YOU HAVE IN STORE?

You can find a list of what we have in the LA store here Please note, our inventory changes daily and we can't guarantee all items will be in the store at the time of your appointment. 

WILL I BE ABLE TO CUSTOMIZE MY LOOK?

We are able to customize the cut, color, and measurements of most existing item above $1000. For any items below $1000, it is an additional $30 fee for customizations. We do not do fully custom designs. 

WILL YOU TAKE MY MEASUREMENTS?

As of November 1st, we will only take your measurements for items that are placed during the time of your appointment. If you would like us to take your measurements but are not ready to order, the fee is $30 (per person) which can be applied to your custom order within one month. After one month, we will require updated measurements. 

WHAT IF I RUN OUT OF TIME OR NEED A FOLLOW-UP APPOINTMENT?

As we are a small team, we are not able to accommodate follow-up appointments at this time. In-person appointments will require a booking though our link and customers must join the waitlist if we are full for the month. For follow-up calls to finalize with our stylists, fees are $25 for the first call and $35 for any additional call after. To view our inventory, a virtual appointment booking is required.

WHAT ARE YOUR RECOMMENDED ORDER DATES FOR BRIDES?

 

Wedding Date Recommended Order Date
January September
February October
March November
April December
May January
June February
July March
August April
September May
October June
November July
December August

 

 

WHY IS THERE A FEE?

We block off the whole store for you just for the appointment time and our team will be there to help answer any questions, style you, and help you make your decision! For virtual consults, we help guide you through the store for the appointment time and answer any questions and consult you on some pieces we think you will love as well. 

 

DO I NEED AN APPOINTMENT?

Yes, our pop-up is by appointment only. We also have an array of items We will block off the full hour just for you to browse the store and try on clothes! 

 

HOW MANY GUESTS CAN I BRING?

As much as we would love to have a sangeet party in the store, we believe that these fittings should be intimate. We want to focus on you! We've found that too many people makes the decision more stressful. Because of this, we are allowing only three guests per party. Please note we will not be flexible on this policy.

CAN I PURCHASE OFF THE RACK?

Yes definitely! You are welcome to purchase any item we have in store off of the rack.

DO I NEED TO BE A BRIDE TO MAKE AN APPOINTMENT?

Nope! Anyone is welcome to make an appointment but again we request only 2 guests per appointment (3 total). 

 

WILL YOU OFFER OR INCLUDE TAILORING SERVICES?

We do not offer tailoring services at this time. We are not associated with any tailors or seamstresses. 

DO I NEED TO BRING ANYTHING TO MY APPOINTMENT?

Please bring heels or shoes with the desired heel height you plan on wearing for the event and a regular bra (even if you are not planning on wearing one with the piece). Without these, we will not be able to take your measurements in the store. 

WHAT IS THE DIFFERENCE BETWEEN KYNAH AND OTHER RETAILERS?

Here at KYNAH, we pride ourselves on delivering what we promise and in a timely manner. We have our own quality check team which takes detailed photos and reports of every item ordered through us.  

RETURNS AND EXCHANGES 

All items are final sale. Once the order piece is paid for, we can not make any changes and you are in a contractual agreement to follow through with the item chosen. 

WHAT IS YOUR PAYMENT POLICY?

We require a full payment upfront for all pieces purchased at the pop-up. You are also welcome to use Affirm for installments.

WHAT IS THE CANCELLATION POLICY?

We require 48 hours notice should you need to cancel or reschedule your appointment. Since we are appointment only, we can only take a limited amount of appointments.