NY POP-UP APPOINTMENTS ARE FULL! To join the waitlist, see here.
We are excited to meet with you at our appointment only KYNAH Pop-Up! To book an appointment, see here or choose a slot below.
WHEN AND WHERE IS THE POP-UP?
The LA pop-up will be until August 31, 2021 in Santa Monica, California and our NY pop-up will be September 3-18, 2021. We will send an exact address prior to your appointment.
WHAT ARE YOUR RECOMMENDED ORDER DATES FOR BRIDES?
|Wedding Date||Recommended Order Date|
I CAN'T MAKE IT IN PERSON, CAN I SIGN UP FOR A VIRTUAL POP-UP CONSULTATION?
Yes! See here to book a virtual pop-up consultation.
WHY IS THERE A FEE?
We block off the whole store for you just for the appointment time and our team will be there to help answer any questions, style you, and help you make your decision! For virtual consults, we help guide you through the store for the appointment time and answer any questions and consult you on some pieces we think you will love as well.
WHAT DO YOU HAVE IN STORE?
You can find the full list of what we have in the LA store here. We will be releasing the inventory of our NYC pop-up soon. Please note, our inventory changes daily and we can't guarantee all items will be in the store at the time of your appointment.
DO I NEED AN APPOINTMENT?
Yes, our pop-up is by appointment only. We also have an array of items We will block off the full hour just for you to browse the store and try on clothes!
HOW LONG IS MY APPOINTMENT?
You can choose an hour or half an hour appointment on the link above. Please note, we are a small team with a tight schedule so will only be able to accommodate you for the scheduled time. To request a longer appointment, please email firstname.lastname@example.org.
HOW MANY GUESTS CAN I BRING?
As much as we would love to have a sangeet party in the store, we believe that these fittings should be intimate. We want to focus on you! We've found that too many people makes the decision more stressful. Because of this, we are allowing only three guests per party. Please note we will not be flexible on this policy.
WHAT IF I RUN OUT OF TIME OR NEED A SECOND APPOINTMENT?
If you run out of time or want to come back in for a second (full hour) appointment, we require a booking via the link. If you purchase something in-store, we will reimburse your fee for the second appointment. 15 minute finalization/measurement appointments are free but will be strictly used for this purpose only.
CAN I PURCHASE OFF THE RACK?
Yes definitely! You are welcome to purchase any item we have in store off of the rack.
DO I NEED TO BE A BRIDE TO MAKE AN APPOINTMENT?
Nope! Anyone is welcome to make an appointment but again we request only 2 guests per appointment (3 total).
WILL I BE ABLE TO CUSTOMIZE MY LOOK?
We will be able to customize the cut, color, and measurements of any existing item above $1000. We do not do fully custom designs.
WILL YOU OFFER OR INCLUDE TAILORING SERVICES?
We do not offer tailoring services at this time. We are not associated with any tailors or seamstresses.
DO I NEED TO BRING ANYTHING TO MY APPOINTMENT?
Please bring heels or shoes with the desired heel height you plan on wearing for the event and a regular bra (even if you are not planning on wearing one with the piece). Without these, we will not be able to take your measurements in the store.
WHAT IS THE PROCESS TO ORDER A PIECE FROM THE POP-UP OR FROM KYNAH?
If you decide on a piece while in the store, we will take your measurements and details. We will then ship the piece straight to you from India once it passes our quality check. We require 4-16 weeks for production on most pieces.
RETURNS AND EXCHANGES
All items are final sale. Once the order piece is paid for, we can not make any changes and you are in a contractual agreement to follow through with the item chosen.
WHAT IS YOUR PAYMENT POLICY?
We require a full payment upfront for all pieces purchased at the pop-up. You are also welcome to use Affirm for installments.
WHAT IS THE CANCELLATION POLICY?
We require 48 hours notice should you need to cancel or reschedule your appointment. Since we are appointment only, we can only take a limited amount of appointments.