KYNAH Bridal Pop-Up FAQ

We are excited to meet with you at our appointment only KYNAH Bridal Pop-Up! To book an appointment, see here

 

WHEN AND WHERE IS THE POP-UP?

The pop-up will be March 13th - April 3rd in Santa Monica, California. We will send an exact address prior to your appointment.

I CAN'T MAKE IT IN PERSON, CAN I SIGN UP FOR A VIRTUAL POP-UP CONSULTATION?

Yes! See here to book a virtual pop-up consultation. 

DO I NEED AN APPOINTMENT?

Yes, our pop-up is by appointment only and specifically tailored to brides who are on a hunt for a bridal look. 

HOW LONG IS MY APPOINTMENT?

Our private appointments are one hour long. If we run over, we will happily schedule another appointment with you to ensure you are taken care of. If you are not local to LA, please let us know so we can accommodate a longer time with you.

HOW MANY GUESTS CAN I BRING?

We are only allowing one guest per bride to help keep our bride, guest, and team safe. Please note we will not be flexible on this policy.

DO YOU HAVE NON-BRIDAL PIECES? WILL YOU HAVE ITEMS FOR MY GUEST?

We will have some non-bridal pieces available, but 90% will be bridal. We will send you a link with the list of items we will have in store so you can let us know your top picks prior. This time will be used to accommodate the bride only, should your guest want to shop as well we would request a separate appointment be scheduled.

DO I NEED TO BE A BRIDE TO MAKE AN APPOINTMENT?

If you are interested in purchasing bridal pieces ranging from $850 - $4000 but are not a bride, you are welcome to make an appointment.

WHAT WILL BE PRICE RANGE BE OF THE PIECES IN STORE?

Our bridal pieces range from $850-$4000. 

WILL I BE ABLE TO CUSTOMIZE MY LOOK?

We will be able to customize the cut, color, and measurements of any existing item. We do not do fully custom designs. 

WILL YOU OFFER OR INCLUDE TAILORING SERVICES?

We do not offer tailoring services at this time. We are not associated with any tailors or seamstresses. 

DO I NEED TO BRING ANYTHING TO MY APPOINTMENT?

Other than yourself and a mask, you can bring any undergarments, shoes, or jewelry you plan on wearing on your wedding day if applicable. 

WHAT IS THE PROCESS TO ORDER A BRIDAL PIECE FROM THE POP-UP?

If you decide on a piece while in the store, we will take your measurements and details. We will then ship the piece straight to you from India once it passes our quality check. We require 8-12 weeks for production on most pieces.  

RETURNS AND EXCHANGES 

All items are final sale. Once the order piece is paid for, we can not make any changes and you are in a contractual agreement to follow through with the item chosen. 

WHAT IS YOUR PAYMENT POLICY?

We require a full payment upfront for all pieces purchased at the pop-up.

WHAT IS THE CANCELLATION POLICY?

We require 48 hours notice should you need to cancel or reschedule your appointment. Since we are appointment only, we can only take a limited amount of appointments.