Los Angeles Store Appointments & FAQ

We are excited to meet with you at our Los Angeles store!

We are an appointment only store with limited walk-in dates available.

If you are a bride or require customizations, we highly recommend booking an appointment rather than walking in to ensure you will be properly assisted. 

Don't see a time that works for you? Email us at hello@shopkynah.com! 

Where is the KYNAH Los Angeles store?

The Los Angeles store is in an appointment only store in Santa Monica, California with limited amount of walk-in dates.

Do I have to make an appointment? 

The KYNAH store is appointment only with a few walk-in dates listed above.

During your appointment, you will have a dedicated stylist to help guide you through the store, try on pieces, and answer any questions you may have. Appointments are encouraged for brides as well as anyone who is looking to customize a piece. 

Why is there a fee? Is it refundable?

The fee is for us to block off the private dressing area and book a KYNAH stylist to help answer any questions you may have, style you, and help you make your decision! As of September 1, 2022 the fee will be non refundable

What do you have in store?

We have about 40-50 bridal pieces and some guest wear in the store at all times. Some of the pieces available are listed on our ready to ship section here. If you are looking to see if a particular piece in the store, please email hello@shopkynah.com. 

Will I be able to customize my look?

We are able to customize the blouse cut, color, and measurements of most existing item above $1000. For any items below $1000, it is an additional $30 fee for customizations. We do not do fully custom designs. If you are looking to customize your look, we encourage booking an appointment rather than walking in to the store.

Will you take my measurements? 

As of September 1, 2022 we will no longer take measurements at the time of the appointment unless the order is being placed. Our team can help with standard measurements (Bust, Waist, Hips, Skirt Length) however, custom measurements will require a separate appointment with our specialist, our team can provide you with our measurement guide, or you are welcome to book a virtual measurement appointment with our team. 

How long in advance should I place my order? 

Production timelines vary by item and designer.

For all brides, KYNAH requires there be at least a 1.5 month gap between the delivery timeline and event date. This means that for any bridal pieces that take 12 weeks, we require the bride to purchase and finalize 19 weeks in advance.   

How many guests can I bring to my appointment?

As much as we would love to have a sangeet party in the store, we believe that these fittings should be intimate. We want to focus on you! We've found that too many people makes the decision more stressful. Because of this, we are allowing only two guests per party. Please note we will not be flexible on this policy.

Can I purchase off the rack?

Yes definitely! You are welcome to purchase any item we have in store off of the rack.

Do I need to be a bride to make an appointment?

Nope! Anyone is welcome to make an appointment but again we request only 2 guests per appointment (3 total). 

Do you offer tailoring services? 

We do not offer tailoring services at this time. We are not associated with any tailors or seamstresses. 

What to bring to an appointment: 

If you plan on having our team take your measurements, please bring

1. Shoes/heels with the height you plan on wearing for your event

2. Regular bra - this is required even if you aren’t going to wear one the day of so that we can properly position the built-in cups. In the case you do not have these, we will be unable to take your measurements in-store.

Nice to haves:

1. Leggings: to easily change in and out of the outfits

The KYNAH Difference

Here at KYNAH, we pride ourselves on delivering what we promise and in a timely manner. We have our own quality check team which takes detailed photos and reports of every item ordered through us.  

Returns and Exchanges 

All items are final sale. Once the order piece is paid for, we can not make any changes and you are in a contractual agreement to follow through with the item chosen. 

What is your payment policy?

We require a full payment upfront for all pieces purchased at the pop-up. You are also welcome to use Affirm for installments.

What is the cancellation policy?

We require 72 hours notice should you need to cancel or reschedule your appointment. Since we are appointment only, we can only take a limited amount of appointments. 

We look forward to meeting you soon!