The KYNAH Experience
We are known for our outstanding customer service, our commitment to the highest quality, designers, and of course our dedication to you.
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step 1. book an appointment
Book a 1:1 Bridal, Womens, or Mens Appointment with an expert KYNAH Stylist in our Los Angeles Atelier or Virtually.
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step 2. Finalize details
Narrow down the looks: Work with your stylist to finalize your looks and customizations. Final Measurements may be taken in-store or virtually with our custom measurement guide.
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Step 3. Confirmation
Our stylist will work with you to confirm all the details in your KYNAH confirmation form prior to starting production - including your delivery timeline
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Step 4. Production
Where the magic happens. Your trousseau is carefully handcrafted and cared for by the finest artisans and designers in India. Once it is completed, it is sent to our in house Quality Check Team in New Delhi, India.
Visit our Los Angeles Flagship Atelier
KYNAH LA
2316 Pico Blvd Santa Monica, CA 90405
Friday, November 15th 11am - 5pm PST
Saturday, December 14th 11am - 5pm PST
Please note we will not allow customizations or trials of Bridal Wear (ex, Seema Gujral, Aisha Rao, and Amit Aggarwal) during walk-in times. We also do not take measurements at the time of walk-ins. Walk-in times are for off-the-rack shopping or standard sizing orders.
Join the Waitlist
Didn't see a time that works for you? Get on the waitlist and we will contact you should a slot open up
Questions?
We've Got Answers
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Do I need an appointment?
To ensure that you have the best KYNAH experience possible, we recommend booking an appointment if you are a bride, groom, or looking for customizations. Click here to book an appointment.
For those simply looking to browse off-the-rack items or order a standard size, feel free to drop-in during our limited walk-in hours. Click here to find our walk-in hours. However, keep in mind that try-ons of bridal pieces or designers, such as Seema Gujral or Amit Aggarwal, are not permitted during walk-in hours.
What happens during an appointment?
Our store offers personalized appointments with dedicated stylists who are passionate about helping you find the perfect outfit or customize a piece that suits your needs. Our stylists are available to guide you through the store, assist with trying on pieces, and answer any questions you may have.
We encourage appointments for brides and anyone who is looking to customize a piece so that we can provide you with individualized attention and offer a tailored experience.
What do you have in store?
Discover a curated selection of KYNAH best sellers featuring various different styles and designers for every event! You can find most of what we have in store in our ready-to-ship section here.
Please note that we cannot guarantee anything will be in the store at the time you come in as we do sell off rack. If you are looking to see if a particular piece in the store, please complete our contact form with the items you want here.
Will I be able to customize my look?
We are able to customize a limited selection of items. This varies based on the designer and item. Customizations available include color, blouse cut, and measurements.
We do not do fully custom designs. If you are looking to customize your look, we encourage booking an appointment rather than walking in to the store.
Why is there a fee? Is it refundable?
For a small fee, we will reserve the space and have one of our experienced stylists on hand to answer any questions, provide styling advice, and help you make your final decision. Please note that as of September 1, 2022, the fee will become nonrefundable.
How many guests can I bring to my appointment?
As much as we would love to have a sangeet party in the store, we believe that these fittings should be intimate. We want to focus on you! We've found that too many people makes the decision more stressful. Because of this, we are allowing only two guests per party. Please note we will not be flexible on this policy.
Can I purchase off the rack?
Yes definitely! You are welcome to purchase any item we have in store off of the rack.
Do you offer tailoring services?
We do not offer tailoring services at this time. We are not associated with any tailors or seamstresses.
What should I bring to my appointment?
If you plan on having our team take your measurements, please bring:
- Shoes/heels with the height you plan on wearing for your event
- Regular bra - this is required even if you aren’t going to wear one the day of so that we can properly position the built-in cups. In the case you do not have these, we will be unable to take your measurements in-store.
It can also be nice to have leggings for ease of changing in and out of outfits
How long in advance should I place my order?
Production timelines vary by item and designer and are listed on the product page.
For all brides, KYNAH requires there be at least a 1.5 month gap between the delivery timeline and event date. This means that for any bridal pieces that take 12 weeks, we require the bride to purchase and finalize 5 months in advance.
What is the cancellation policy?
We require 72 hour notice should you need to cancel or reschedule your appointment. Since we are appointment only, we can only take a limited amount of appointments.
What is your payment policy?
We require a full payment upfront for all pieces purchased at the pop-up. You are also welcome to use Affirm for installments.
What is your return & exchange policy?
All items are final sale. Once the order piece is paid for, we can not make any changes and you are in a contractual agreement to follow through with the item chosen.