Careers

To apply, please email your cover letter and resume to careers@shopkynah.com. 

We are current hiring for the following positions (detailed below) 

  • Store Manager (Full Time, Los Angeles) 
  • Online Sales & Customer Service Coordinator (Full Time, Remote) 
  • Full Time Bridal Stylist   (Full Time, Los Angeles) 

Store Manager, KYNAH LA Store (Full Time, Los Angeles)

**weekends required** 

About KYNAH LA KYNAH LA is a luxury fashion brand specializing in South Asian-inspired bridal and occasion wear. We provide a personalized shopping experience that blends tradition with modern luxury. We are seeking an exceptional Store Manager to oversee in-store operations, manage a dynamic team, and ensure successful sales and customer engagement at pop-up events.

Role Overview As the Store Manager, you will lead the in-store team, oversee operations, and create seamless customer experiences. This role requires an experienced, hands-on leader who excels in both store and event environments, with the ability to manage customer relationships and guide a team to success.

Key Responsibilities

Team Leadership and Coordination

  • Lead day-to-day operations of the in-store team
  • Manage Shipping Coordinator, Bridal Stylists, and Sales Assistant
  • Provide leadership and mentorship to create a high-performance environment
  • Manage store and pop-up event schedules

Pop-Up Event Management

  • Oversee sales and team performance at KYNAH LA pop-up events
  • Assist with event setup, design, and strategic decision-making
  • Collaborate with executive team on event goals and marketing initiatives
  • Analyze event success through sales tracking and customer feedback

Sales and Customer Engagement

  • Drive sales in-store and at pop-up events
  • Conduct personal bridal appointments and take measurements
  • Follow up with clients post-purchase
  • Seek new sales opportunities and provide exceptional customer service

Operations and Reporting

  • Manage inventory, customer appointments, and sales reporting
  • Track sales performance and customer interactions
  • Collaborate with team and leadership to address operational challenges

Leadership and Strategic Decision Making

  • Ensure consistent, high-quality KYNAH customer experience
  • Provide inspiring leadership across store and event environments
  • Lead by example with exceptional customer service

Goals and Objectives

  • Ensure smooth operations and exceptional customer service
  • Meet or exceed sales targets
  • Drive customer satisfaction and loyalty
  • Support team growth and sales achievements
  • Contribute to KYNAH LA's strategic development

Qualifications

Experience

  • 4–6 years in retail or boutique management
  • Focus on luxury fashion, bridal, or high-end customer service

Skills

  • Proven leadership and team management experience
  • Excellent organizational and communication abilities
  • Strong sales skills with customer-focused approach
  • Precise measurement and appointment management
  • Event management expertise

Attributes

  • Inherent leadership capabilities
  • Results-driven with passion for sales and customer satisfaction
  • Highly adaptable across store and event environments
  • Exceptional problem-solving skills 

To apply please email careers@shopkynah.com.

Online Sales & Customer Service Coordinator (Full Time, Remote)

Location: Remote 

Compensation: Competitive Base Salary + Commission 

About KYNAH KYNAH LA is a luxury fashion brand specializing in South Asian-inspired bridal and occasion wear. We provide a personalized shopping experience that blends tradition with modern luxury. 

Role Overview We're seeking a dynamic Online Sales & Customer Service Coordinator to drive our digital sales growth while delivering white-glove service to our global clientele. In this role, you'll guide customers through their entire journey—from initial style consultation to final delivery—ensuring an exceptional experience that reflects our luxury brand standards.

Key Responsibilities

Sales Leadership

  • Develop and nurture your client portfolio through proactive outreach and personalized styling recommendations

  • Transform inquiries into sales through expert product knowledge and consultative selling

  • Create tailored solutions for clients' special occasions and styling needs

  • Drive revenue growth through strategic follow-up and relationship building

Customer Experience

  • Proactively and efficiently resolve concerns to maintain our premium service standards meeting KYNAH SLA standards 

  • Provide sophisticated, personalized service across all communication channels (email, Zoom, phone, text)

  • Guide clients through our customization options, ensuring their vision comes to life

  • Maintain detailed client profiles and preferences for future styling recommendations

Order Management

  • Oversee the complete order lifecycle, from initial consultation to final delivery

  • Coordinate with our production team on custom orders and modifications

  • Ensure timely updates on order status and delivery timelines

  • Facilitate smooth resolution of any post-purchase needs

Business Development

  • Meet or exceed monthly sales targets through strategic client relationships

  • Identify and capitalize on opportunities for repeat business and referrals

  • Provide valuable market insights and customer feedback to improve our offerings

  • Contribute to team revenue goals while maintaining individual performance metrics

Success Metrics

  • Sales target achievement and growth

  • Customer satisfaction scores

  • Response time within 6 hours

  • Conversion rate improvement

  • Repeat customer rate

Ideal Candidate Profile

  • 3-5 years of experience in luxury retail or high-end fashion sales

  • Proven track record of exceeding sales targets

  • Expert communication and relationship-building abilities

  • Strong understanding of luxury customer service standards

  • Technical proficiency with CRM systems and digital sales tools

  • Self-motivated with excellent time management skills

  • Passion for South Asian fashion and cultural awareness

What We Offer

  • Comprehensive product training

  • Uncapped commission potential

  • Flexible remote work environment

  • Growth opportunities within a rapidly expanding brand

  • Collaborative team culture

  • Employee discount program

Qualified candidates who are passionate about luxury fashion and exceptional service are encouraged to apply. Join us in shaping the future of South Asian luxury fashion.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you'd be an excellent fit for KYNAH to careers@shopkynah.com.

 

Full Time Bridal Stylist, KYNAH LA Store (Full Time, Los Angeles) 

 To apply, please email your cover letter and resume to careers@shopkynah.com. 

Role Overview: The Bridal Stylist at KYNAH plays a pivotal role in providing an exceptional and personalized bridal shopping experience. You will be the primary point of contact for brides, guiding them through their shopping journey with expert advice, impeccable service, and a deep understanding of KYNAH's collections. As a key member of the sales team, you will maximize store capacity by managing appointments, closing post-visit sales, and assisting with custom orders and production details. You will also collaborate with the marketing team to generate content and contribute to trend forecasting. Additionally, you will help train and mentor new stylists to maintain the high standards that KYNAH is known for.

Key Responsibilities:

  1. Client Appointments & Sales:
    • Take daily bridal appointments to ensure the store operates at maximum capacity, meeting client requests and optimizing the store's sales potential.
    • Provide personalized styling advice and expert guidance to clients, ensuring each bride finds the perfect look.
    • Close sales post-visit by following up with clients via email, phone, and text to finalize details, create confirmation forms, and coordinate custom orders.
    • Handle measurement and finalization appointments, ensuring precision and accuracy in all customer details.
  2. Sales Opportunity & Tracking:
    • Proactively manage and engage with the sales tracker to identify potential sales opportunities from previous client interactions.
    • Reach out to clients who may have shown interest or are nearing a decision, working to convert leads into closed sales.
    • Monitor sales trends, ensuring a continuous pipeline of clients, and strategize follow-up efforts to maximize revenue.
  3. Training & Development:
    • Play an active role in training and mentoring new bridal stylists to ensure the team is equipped with the tools, skills, and knowledge to succeed.
    • Help create and maintain training materials that align with KYNAH’s standards of client care, sales processes, and product knowledge.
  4. Post-Production Issue Resolution:
    • Manage and resolve any post-production issues, working closely with clients and the production team to ensure all client concerns are addressed in a timely and satisfactory manner.
    • Ensure all alterations, tailoring, and custom order changes are processed smoothly, ensuring the highest level of customer satisfaction.
  5. Store & Team Support:
    • Assist with the day-to-day operations of the store, including maintaining a clean and organized environment and ensuring products are well-stocked and displayed.
    • Support the store manager in managing store logistics, such as appointment scheduling, product organization, and maintaining client relationships.
  6. Inventory and Product Knowledge:
    • Maintain comprehensive knowledge of all KYNAH products, including styles, fits, inventory, and customization options.
    • Be proactive in sharing information about new collections, styles, and upcoming trends with clients to enhance their shopping experience.
  7. Client Retention:
    • Build lasting relationships with clients to encourage repeat business and foster a sense of community.
    • Follow up with clients post-purchase to ensure satisfaction and encourage them to refer friends or share their bridal experiences on social media.

Expectations:

  • Weekend Availability: Required to work weekends as scheduled. 
  • Sales & Performance: Meet or exceed monthly sales goals based on personal sales, with regular tracking and reporting.

Skills & Qualifications:

  • Experience: Previous experience in bridal styling, luxury retail, or customer service in a fashion setting is highly preferred.
  • Sales Acumen: Proven ability to close sales both in-store and post-appointment, with a focus on customer satisfaction and retention.
  • Communication: Strong verbal and written communication skills, able to build rapport with clients and collaborate with team members effectively.
  • Product Knowledge: In-depth knowledge of bridal fashion, styles, and trends. Ability to provide expert advice and assist clients with customization needs.
  • Creative Vision: A keen eye for styling and understanding of current bridal trends, with the ability to offer styling suggestions that align with individual client needs.
  • Team Player: Collaborative attitude with the ability to work with and support other team members, including junior stylists and management.

Why Join KYNAH?

  • Competitive Pay: Competitive salary with performance-based incentives and commission.
  • Career Growth: Opportunities for advancement within a growing brand.
  • Creative Environment: A dynamic and creative atmosphere where your input and ideas are valued.
  • Benefits: Potential for paid time off, discounts on products, and the chance to work with a passionate and innovative team.

 To apply, please email your cover letter and resume to careers@shopkynah.com.