To apply, please email your cover letter and resume to careers@shopkynah.com. 

We are current hiring for the following positions (detailed below) 

• Store Manager (Full Time, Los Angeles) 
• Full Time Bridal Stylist   (Full Time, Los Angeles) 
• Part Time Bridal Stylist  (Part Time, Los Angeles) 
• Store Operations Coordinator  (Part Time, Los Angeles) 

Store Manager, KYNAH LA Store (Full Time, Los Angeles) 

**weekends required** 

About KYNAH LA KYNAH LA is a luxury fashion brand specializing in South Asian-inspired bridal and occasion wear. We provide a personalized shopping experience that blends tradition with modern luxury. We are seeking an exceptional Store Manager to oversee in-store operations, manage a dynamic team, and ensure successful sales and customer engagement at pop-up events.

Role Overview As the Store Manager, you will lead the in-store team, oversee operations, and create seamless customer experiences. This role requires an experienced, hands-on leader who excels in both store and event environments, with the ability to manage customer relationships and guide a team to success.

Key Responsibilities

Team Leadership and Coordination

• Lead day-to-day operations of the in-store team
• Manage Shipping Coordinator, Bridal Stylists, and Sales Assistant
• Provide leadership and mentorship to create a high-performance environment
• Manage store and pop-up event schedules

Pop-Up Event Management

• Oversee sales and team performance at KYNAH LA pop-up events
• Assist with event setup, design, and strategic decision-making
• Collaborate with executive team on event goals and marketing initiatives
• Analyze event success through sales tracking and customer feedback

Sales and Customer Engagement

• Drive sales in-store and at pop-up events
• Conduct personal bridal appointments and take measurements
• Follow up with clients post-purchase
• Seek new sales opportunities and provide exceptional customer service

Operations and Reporting

• Manage inventory, customer appointments, and sales reporting
• Track sales performance and customer interactions
• Collaborate with team and leadership to address operational challenges

Leadership and Strategic Decision Making

• Ensure consistent, high-quality KYNAH customer experience
• Provide inspiring leadership across store and event environments
• Lead by example with exceptional customer service

Goals and Objectives

• Ensure smooth operations and exceptional customer service
• Meet or exceed sales targets
• Drive customer satisfaction and loyalty
• Support team growth and sales achievements
• Contribute to KYNAH LA's strategic development

Qualifications

Experience

• 4–6 years in retail or boutique management
• Focus on luxury fashion, bridal, or high-end customer service

Skills

• Proven leadership and team management experience
• Excellent organizational and communication abilities
• Strong sales skills with customer-focused approach
• Precise measurement and appointment management
• Event management expertise

Attributes

• Inherent leadership capabilities
• Results-driven with passion for sales and customer satisfaction
• Highly adaptable across store and event environments
• Exceptional problem-solving skills 

To apply please email careers@shopkynah.com  

 

 

Full Time Bridal Stylist, KYNAH LA Store (Full Time, Los Angeles) 

 To apply, please email your cover letter and resume to careers@shopkynah.com. 

Role Overview: The Bridal Stylist at KYNAH plays a pivotal role in providing an exceptional and personalized bridal shopping experience. You will be the primary point of contact for brides, guiding them through their shopping journey with expert advice, impeccable service, and a deep understanding of KYNAH's collections. As a key member of the sales team, you will maximize store capacity by managing appointments, closing post-visit sales, and assisting with custom orders and production details. You will also collaborate with the marketing team to generate content and contribute to trend forecasting. Additionally, you will help train and mentor new stylists to maintain the high standards that KYNAH is known for.

Key Responsibilities:

1. Client Appointments & Sales:
• Take daily bridal appointments to ensure the store operates at maximum capacity, meeting client requests and optimizing the store's sales potential.
• Provide personalized styling advice and expert guidance to clients, ensuring each bride finds the perfect look.
• Close sales post-visit by following up with clients via email, phone, and text to finalize details, create confirmation forms, and coordinate custom orders.
• Handle measurement and finalization appointments, ensuring precision and accuracy in all customer details.
2. Sales Opportunity & Tracking:
• Proactively manage and engage with the sales tracker to identify potential sales opportunities from previous client interactions.
• Reach out to clients who may have shown interest or are nearing a decision, working to convert leads into closed sales.
• Monitor sales trends, ensuring a continuous pipeline of clients, and strategize follow-up efforts to maximize revenue.
3. Training & Development:
• Play an active role in training and mentoring new bridal stylists to ensure the team is equipped with the tools, skills, and knowledge to succeed.
• Help create and maintain training materials that align with KYNAH’s standards of client care, sales processes, and product knowledge.
4. Post-Production Issue Resolution:
• Manage and resolve any post-production issues, working closely with clients and the production team to ensure all client concerns are addressed in a timely and satisfactory manner.
• Ensure all alterations, tailoring, and custom order changes are processed smoothly, ensuring the highest level of customer satisfaction.
5. Store & Team Support:
• Assist with the day-to-day operations of the store, including maintaining a clean and organized environment and ensuring products are well-stocked and displayed.
• Support the store manager in managing store logistics, such as appointment scheduling, product organization, and maintaining client relationships.
6. Inventory and Product Knowledge:
• Maintain comprehensive knowledge of all KYNAH products, including styles, fits, inventory, and customization options.
• Be proactive in sharing information about new collections, styles, and upcoming trends with clients to enhance their shopping experience.
7. Client Retention:
• Build lasting relationships with clients to encourage repeat business and foster a sense of community.
• Follow up with clients post-purchase to ensure satisfaction and encourage them to refer friends or share their bridal experiences on social media.

Expectations:

• Weekend Availability: Required to work weekends as scheduled. 
• Sales & Performance: Meet or exceed monthly sales goals based on personal sales, with regular tracking and reporting.

Skills & Qualifications:

• Experience: Previous experience in bridal styling, luxury retail, or customer service in a fashion setting is highly preferred.
• Sales Acumen: Proven ability to close sales both in-store and post-appointment, with a focus on customer satisfaction and retention.
• Communication: Strong verbal and written communication skills, able to build rapport with clients and collaborate with team members effectively.
• Product Knowledge: In-depth knowledge of bridal fashion, styles, and trends. Ability to provide expert advice and assist clients with customization needs.
• Creative Vision: A keen eye for styling and understanding of current bridal trends, with the ability to offer styling suggestions that align with individual client needs.
• Team Player: Collaborative attitude with the ability to work with and support other team members, including junior stylists and management.

Why Join KYNAH?

• Competitive Pay: Competitive salary with performance-based incentives and commission.
• Career Growth: Opportunities for advancement within a growing brand.
• Creative Environment: A dynamic and creative atmosphere where your input and ideas are valued.
• Benefits: Potential for paid time off, discounts on products, and the chance to work with a passionate and innovative team.

 To apply, please email your cover letter and resume to careers@shopkynah.com. 

 

 

 

Part Time Bridal Stylist, KYNAH LA Store (Part Time, Los Angeles) 

Role Overview:
As a Part-Time Bridal Stylist at KYNAH LA, you will be responsible for delivering a highly personalized and exceptional bridal shopping experience to each client. You will provide expert styling advice, assist with bridal appointments, and help clients find the perfect pieces for their special occasion. You will also work closely with the team to ensure smooth store operations, monitor product upkeep, and assist with packaging and shipping when necessary. 

Key Responsibilities:

• Client Appointments & Styling:
  
• Provide personalized styling guidance to brides, ensuring a tailored and memorable shopping experience.
• Lead bridal fittings, assist with style selection, and provide advice on customization options to meet client needs.
• Conduct follow-up communications with clients post-appointment to close sales, finalize details, and manage custom orders.
• Sales Support:
  
• Assist with the sales process, including managing appointments and ensuring timely follow-ups to convert leads into sales.
• Support the team in meeting sales goals by actively engaging with clients and promoting KYNAH’s bridal collections.
• Store Operations & Product Upkeep:
  
• Help maintain a clean, organized, and welcoming store environment.
• Monitor and ensure that products are in good condition, well-stocked, and properly displayed.
• Assist in keeping track of inventory, ensuring that styles and sizes are adequately stocked and available for clients.
• Packaging & Shipping Support:
  
• Assist with packaging customer orders
• Help coordinate shipping and handling of online orders and returns when needed, ensuring accuracy and timely delivery.
• Pop-Up Event Participation:
  
• Attend pop-up or in store events, assisting with setup, customer engagement, and sales at these events.
• Collaborate with the team to develop strategies for maximizing sales and engagement during pop-up events.
• Client Retention & Relationship Building:
  
• Build strong, lasting relationships with clients, ensuring a positive shopping experience that encourages return visits and referrals.
• Follow up with clients post-purchase to ensure satisfaction and encourage repeat business.
• Team Collaboration:
  
• Work closely with other stylists and store staff to ensure smooth daily operations and maintain a positive team environment.
• Participate in training and development sessions to stay current on product knowledge and styling techniques.

Expectations:

• Work Hours: Part-time schedule , including weekends and occasional evenings.
• Sales & Performance: Meet or exceed monthly sales goals based on personal sales and client engagement.

Qualifications:

• Previous experience in bridal styling, luxury retail, or customer service is highly preferred.
• Proven ability to close sales and provide excellent customer service.
• Strong verbal and written communication skills, with the ability to build rapport with clients.
• In-depth knowledge of bridal fashion, trends, and styling.
• Creative vision and an eye for styling with the ability to offer personalized suggestions.
• Team player with a collaborative attitude and a strong commitment to providing a high level of client satisfaction.
• Comfortable with light physical tasks, including packaging and lifting when necessary.
• Willingness to travel for pop-up events and represent the KYNAH brand in different locations.

Why Join KYNAH LA?

• Competitive Pay: Competitive hourly wage with performance-based incentives and commission.
• Career Growth: Opportunities for career advancement as KYNAH LA continues to grow.
• Creative Environment: A dynamic and supportive team where your input and styling expertise are valued.
• Benefits: Discounts on products and potential for paid time off as available.
• Travel Opportunities: Attend pop-up events in other cities, expanding your professional network and representing KYNAH in new markets.

To apply, please email your cover letter and resume to careers@shopkynah.com. 

 

 

 

Store Operations Coordinator, KYNAH LA Store (Part Time, Los Angeles) 

Role Overview: KYNAH is seeking a Store Operations Coordinator to manage and execute the essential tasks that ensure the smooth operation of our LA store. This role includes overseeing shipping, inventory, client communications, appointment preparation, and store logistics. The ideal candidate is proactive, highly organized, and comfortable with physical tasks, such as lifting and driving, in a dynamic and fast-paced retail environment. This position also plays a key role in maintaining the quality of our inventory, ensuring it is ready for customer use, and handling repairs as needed.

Key Responsibilities:

Shipping and Inventory Management

• Oversee store inventory, ensuring it is accurately tracked, organized, and well-maintained.
• Manage packaging and shipping of customer orders, ensuring prompt and accurate delivery.
• Coordinate and track returns, exchanges, and influencer-related pieces, ensuring timely and accurate processing.
• Ensure that products in the store are well-maintained and free from damage, conducting regular quality checks on inventory.
• If damages are found, coordinate repairs with the tailor or the India office to ensure products meet KYNAH's standards before they are sold.
• Ensure all products in the store are in good condition and ready for customer sale, addressing any issues promptly.

Client Communication

• Monitor and respond to emails in the store inbox, ensuring timely responses and resolution of client inquiries.
• Answer store phone calls and assist customers with scheduling, inquiries, and product requests.
• Proactively follow up with customers on the waitlist to confirm their requests and ensure excellent service.

Appointment Coordination

• Send pre-appointment preparation emails to customers, ensuring they have all necessary information for a seamless shopping experience.
• Assist with appointment preparations, ensuring items are ready and organized for clients.

Order Coordination

• Collaborate with stylists and other team members to ensure client orders are handled efficiently and effectively.
• Coordinate shipments and returns for influencer pieces, ensuring all related communication is handled promptly.

Store Operations

• Place supply orders for store essentials, including packaging materials and other necessary items.
• Ensure the store environment remains welcoming, tidy, and organized, including overseeing cleaning services and general maintenance.

Maintenance and Coordination

• Schedule and coordinate cleaning services for the store, ensuring the store environment is clean and inviting for clients.
• Manage dry cleaning and tailoring services for both store inventory and customer needs.
• Track and maintain supplies for tailoring, dry cleaning, and store essentials, ensuring timely service.

Operational Tasks

• Perform errands, such as purchasing boxes or materials from suppliers, including but not limited to Box City.
• Maintain a clean, organized, and well-functioning store environment.

Physical Responsibilities

• Drive for store-related errands, such as picking up materials or delivering items.
• Lift and move inventory or supplies (up to 50 lbs) as needed to ensure efficient store operations.

Qualifications:

• Experience: Previous experience in shipping, inventory management, or retail operations is preferred.
• Skills:
• Excellent organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Familiarity with email platforms, scheduling tools, and office software.
• Attributes:
• Proactive problem solver with a hands-on approach to tasks.
• Flexible and adaptable to a fast-paced environment.
• Detail-oriented with a strong commitment to maintaining smooth store operations.
• Requirements:
• Valid driver’s license and reliable transportation.
• Ability to lift and carry items up to 50 lbs.

Why Join KYNAH?

• Be a part of a growing luxury brand with an innovative and supportive team.
• Gain hands-on experience in retail operations, logistics, and client engagement.
• Play an essential role in creating a memorable shopping experience for KYNAH clients.