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Where are you based, do you have a storefront?
We are based in sunny Los Angeles, California! Our flagship store is in Santa Monica by appointment only with limited walk-in dates. Schedule your appointment here.
Where are the pieces made?
All of our clothes are made with love in India by the finest artisans and craftsmen.
Are the colors of products shown on the website accurate?
While we try our best to display the color as accurately as possible, there may be slight variations in the color of the fabric, dyes, prints, or embroideries due to the handmade nature of the garments.
How long will it take for my purchase to arrive?
Please check the product pages for exact delivery dates.
Ready to Ship pieces ship in 1-2 days business days from Los Angeles and India. All orders placed between Friday-Sunday will be shipped out on the next business day (typically Monday).
For quicker delivery requests, please email us at hello@shopkynah.com.
Where are the items shipped from?
Ready to Ship orders are shipped from Los Angeles and India. Made to Order items are shipped from our Delhi offices.
What are the shipping and duty fees?
- For ready-to-ship items that are shipping within the US, shipping fees will vary based on location and are calculated at checkout.
- For made-to-order items, we offer a flat rate of $25 USD.
- For orders containing multiple items, with both ready-to-ship and made-to-order pieces, we offer a flat rate of $50 USD
- For orders shipping to Canada, weoffer a flat rate of $50 CAD (~$36 USD).
- For orders shipping internationally, aside from Canada, we offer a flat rate of $100 USD.
Please note that all customs and duty fees are the customer's responsibility to pay.
USA: Any made-to-order or ready-to-ship orders above $800 are subject to incur import fees which is the customer's responsibility to pay. This typically ranges from 6-12% of your total order value. This payment is necessary to release your order from customs and unfortunately are not set or regulated by us.
If the charge you are asked to pay by DHL is more than 12% of your total order, there might be a mistake on DHL's side, you can dispute these charges by emailing Duty_Disputes@dhl.com
Do you ship internationally? Will I have to pay duties?
Yes!
Please note that all customs and duty fees are the customer's responsibility to pay. Any made-to-order orders above $800 do incur import fees which is also the customer's responsibility to pay. Some shipments will be sent on a DDU (Delivered Duty Unpaid) basis, and you will be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs.
The United Kingdom and Canada require duty upon arrival for ALL shipments, no matter what the total of your order is. Payment of this is necessary to release your order from customs and unfortunately are not set or regulated by us.
Please contact your local customs office if you have any questions regarding the duty fee for your order.
Do you offer rush shipping?
If you need the outfit sooner than the timeline listed on the product page, we may be able to offer rush shipping depending on how soon you need the product(s) by. If we are able to rush your order for you, there will be a $50 rush service fee for each order.
To find out if we are able to rush your order, please email hello@shopkynah.com with the outfit(s) name or link, the size you want, and the date you need it by.
What if I am unsure about my size?
We recommend ordering a larger size to allow for alterations from your local tailor.
If you would like to explore our custom sizing services, please email hello@shopkynah.com for assistance.
Can I customize my order?
We offer custom measurements, color, blouse cut, and sleeve customization services for most of our made-to-order products. We do not offer fully custom designs.
Customization costs vary by designer and item.
For items below $2000, there is an additional $150 service fee to customize, if the designer allows it.
To explore our customization services, please email hello@shopkynah.com
Do you take returns and exchanges?
Made to Order clothing is final sale. Menswear and Ready to Ship items below $600 are eligible for return for store credit unless stated as final sale (USA Only). Please read our Returns & Exchanges policy for further details. Please email hello@shopkynah.com for assistance.
I changed my mind, can I cancel my order?
All Ready-To-Ship orders cannot be cancelled.
Made-To-Order items can be cancelled within 24 hours from the order being placed. To do so, please email hello@shopkynah.com
What if my order is damaged or not in perfect condition when I receive it?
We would hate for this to happen! Please let us know of all disputes within 7 days of receiving the item and we will do our best to resolve this for you as soon as possible! After that, we will no longer be able to accept any disputes under any circumstances.
What if my outfit doesn’t fit when I receive it?
Most of our outfits are able to be altered so you should be able to open it up or take it in as needed. Please note that KYNAH does not guarantee a perfect fit and are not able to offer in-house alterations or cover any alterations costs. Please read through our return policy before placing your order.
Do I need an appointment?
To ensure that you have the best KYNAH Bridal experience possible, we recommend booking an appointment if you are a bride, groom, or looking for customizations.
For those simply looking to browse off-the-rack items or order a standard size, feel free to drop-in during our limited walk-in hours.
However, keep in mind that try-ons of bridal pieces or designers, such as Seema Gujral or Amit Aggarwal, are not permitted during walk-in hours.
What happens during an appointment?
Our store offers personalized appointments with dedicated stylists who are passionate about helping you find the perfect outfit or customize a piece that suits your needs. Our stylists are available to guide you through the store, assist with trying on pieces, and answer any questions you may have.
We encourage appointments for brides and anyone who is looking to customize a piece so that we can provide you with individualized attention and offer a tailored experience.
Will I be able to customize my look?
We are able to customize a selection of items. This varies based on the designer and item. Customizations available include color, blouse cut, and measurements.
To customize an item below $1500, there is an additional $100 fee.
We do not do fully custom designs.
Why is there a fee? Is it refundable?
For a small fee, we will reserve the space and have one of our experienced stylists on hand to answer any questions, provide styling advice, and help you make your final decision. Please note that as of September 1, 2022, the fee will become nonrefundable.
How many guests can I bring to my appointment?
As much as we would love to have a sangeet party in the store, we believe that these fittings should be intimate. We want to focus on you! Because of this, we are allowing only two guests per party. Please note we will not be flexible on this policy.
Can I purchase off the rack?
Yes definitely! You are welcome to purchase any item we have in store off of the rack.
Do you offer tailoring services?
We do not offer tailoring services at this time. We are not associated with any tailors or seamstresses.
What should I bring to my appointment?
If you plan on having our team take your measurements, please bring:
- Shoes/heels with the height you plan on wearing for your event
- Regular bra - this is required even if you aren’t going to wear one the day of so that we can properly position the built-in cups. In the case you do not have these, we will be unable to take your measurements in-store.
It can also be nice to have leggings for ease of changing in and out of outfits
How long in advance should I place my order?
Production timelines vary by item and designer and are listed on the product page.
For heavy bridal pieces, and certain designers, we require Brides to finalize and order a minimum of 5 months prior to their event. Please note that KYNAH does not take rush orders. You can definitely shop our in-store selection if you are in a rush!
What is the appointment cancellation/reschedule policy?
We require 72 hour notice should you need to cancel or reschedule your appointment. Since we are appointment only, we can only take a limited amount of appointments.
What is your return & exchange policy?
All items are final sale. Once the order piece is paid for, we can not make any changes and you are in a contractual agreement to follow through with the item chosen.