Let me start off by saying - I did not like this item that I purchased and was very disappointed but solely because of the quality of exceptional customer service, particularly how Khushbu helped me and managed the whole return process as well as assisted in placing a hold on a new outfit for me- I will be a loyal Kynah customer for a long time! I cannot tell you how refreshing it is to work with someone in customer support who truly embodies the value of client experience and being a problem solver! Size issues, Khushbu figured it out for me; limited availability issue she placed a hold on the outfit for me while my return was in transit; price discrepancy issue she nailed it, and worked with another team to price match and literally make this whole ordeal such a seamless one for me. She even took to providing me top of the day text and email updates while things were in motion or certain parts were pending approval. Absolutely floored at how well she took care of me and made sure that I walked away from a fairly long drawn out process feeling 100% happy and I honestly can’t wait to shop here again and hopefully work with Khushbu. Thanks for all you did for me!! :)