Eloise Lengha

Kaftan Length Chart

Please note these are recommended and can be made to your desired length for made-to-order kaftans.

Custom Measurements: Styles which we are able to customize to your size are indicated on the product description or have a dropdown option on the product page in which you can insert your measurements.

Where are you based, do you have a storefront? Where are the pieces made?

We are based in sunny Los Angeles, California but we do not have a showroom at this time. All of our clothes are made with love in India. 

Do you take returns and exchanges?

Made-to-Order clothing is not eligible for returns or exchanges. Ready to ship items are available for return within the USA unless stated otherwise. Please read our Returns & Exchanges policy for further details.

How long will it take for my purchase to arrive?

Most made-to-order items ship within 4-6 weeks or 5-7 weeks please check the product pages for exact delivery dates. For Bridal, we recommend ordering at least 4-5 months in advance. For ready to ship pieces, they ship via UPS ground in 1-2 days business days from our office in Los Angeles, CA.  For quicker delivery requests, please email us at hello@shopkynah.com.

What are your shipping fees?

We charge a $15 flat fee to ship anywhere in the United States and India. International shipping varies by location.

Can I customize my color?

Items in which we allow custom color are listed on the product pages. Please note, due to the handmade nature of the garment, custom color items may have slight variations from those shown in terms of embroidery color, beads, or tassels,

Do you ship internationally?

Yes! Please note that all customs and duty fees are the customer's responsibility to pay. Some shipments will be sent on a DDU (Delivered Duty Unpaid) basis, and you will be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs. Please contact your local customs office if you have any questions regarding the duty fee for your order.

What if I am unsure about my size?

We recommend ordering a larger size to allow for alterations from your local aunty, mom, or tailor. We also leave a margin to allow for alterations.

Do you take custom sizing?

Yes! The items in which we are able to take custom sizing are listed on the product pages. Please choose "Custom Measurements" from the drop-down. Please note these items are not eligible for returns or exchanges.

I changed my mind, can I cancel my order?

We allow 24 hours from order time to cancel your order. After that, we are not able to cancel the order. To do so, please email hello@shopkynah.com.

Are your garments manufactured ethically?

Without a doubt. We're proud to say we visit each factory to ensure each garment is manufactured ethically and only work with the best.

Are the colors of products shown on the website accurate?

While we try our best to display the color as accurately as possible, the color may appear slightly different than the actual outfit.

Have more questions? Send us an email at hello@shopkynah.com! 

NEW RETURN POLICY STARTING ON PURCHASES ON OR AFTER JUNE 11th 2020

MADE-TO-ORDER (FINAL SALE)

Most of our items are made-to-order as we do our part to be a sustainable, low waste company. Since these items are are made especially for you, they are not eligible for returns or exchanges and are final sale. If there is a serious issue, please contact our support team within 48 hours of receipt with comprehensive details along with images of the product delivered and we will do our best to resolve hello@shopkynah.com. Please note we are not able to assist after 48 hours.

READY TO SHIP & KYNAH x MASABA (Eligible for return in the USA only -  unless stated otherwise)

The "KYNAH x MASABA" Collection and our limited “Ready to Ship” sections are available for return for full amount minus shipping within the USA unless stated otherwise. "Ready to Ship" means any items that are in-stock and ship immediately from our office in Los Angeles, CA.

Should you decide to return your order from the "KYNAH x MASABA" or "Ready to Ship" section for store credit, please contact our support team at hello@shopkynah.com within 48 hours of receipt with your order number and reason for return. Your purchase should be delivered back to KYNAH within 10 days of receiving your order, if not we will return the item back to you. Items must be unused, unworn, in the original packaging, with the original tags and security tags attached. We reserve the right to reject any items which do not follow these guidelines. All shipping costs are non-refundable. We are not liable for any damages caused to the product during transit. 

SALE & ACCESSORIES All sale items and accessories are final sale unless noted otherwise.

LIST OF NON-RETURNABLE ITEMS

• Made-to-order clothing
• Final Sale Items
• Made-to-measure clothing
• Accessories 
• Made to Order Sale items
• Orders placed using store credit
• KYNAH Beauty 

LIST OF RETURNABLE ITEMS (In the USA, only)

• Ready to Ship Items (unless stated otherwise)
• KYNAH x MASABA