NYC Pop-Up Appointments & FAQ

We are excited to meet with you at our NYC Pop-Up this summer! 

Appointments are FULL! Please join the waitlist here:  https://forms.gle/K3FLpqNSmmZWUsvJ7

 

Don't see a time that works for you? Email us at nyc@shopkynah.com! 
Where is the KYNAH NYC Pop-Up?

The NYC Pop-Up will be located in the Lower East Side. The exact address will be shared upon appointment booking. 

Do I have to make an appointment? 

The KYNAH store is appointment only with a few walk-in dates which will be released shortly before opening. We encourage all brides or anyone who is looking to customize a piece to book an appointment. Each appointment includes 1 dressing room. 

During your appointment, you will have a dedicated stylist to help guide you through the store, try on pieces, and answer any questions you may have. 

Why is there a fee? Is it refundable?

The fee is for us to block off the private dressing area and book a KYNAH stylist to help answer any questions you may have, style you, and help you make your decision! The fee is non-refundable.

What do you have in store?

We will have 100 pieces from KYNAH designers including Seema Gujral, Ridhi Mehra, Ritika Mirchandani, House of Masaba and so many more. Please note we do sell off the rack so inventory fluctuates daily. 

Will I be able to customize my look?

We are able to customize the blouse cut, color, and measurements of most existing item above $1000. For any items below $1000, it is an additional $30 fee for customizations. We do not do fully custom designs. If you are looking to customize your look, we encourage booking an appointment rather than walking in to the store.

Will you take my measurements? 

Measurement services are an additional $30. 

What if I run out of time?

As we are in town for a short time, we are not able to accommodate follow-up appointments at this time. For an additional in-persona appointment, an additional appointment is required. 

How long in advance should I place my order? 

Production timelines vary by item and designer.

For all brides, KYNAH requires there be at least a 1.5 month (6 week) gap between the delivery timeline and event date. This means that for any bridal pieces that take 12 weeks, we require the bride to purchase and finalize 19 weeks in advance. 

How many guests can I bring to my appointment?

As much as we would love to have a sangeet party in the store, we believe that these fittings should be intimate. We want to focus on you! We've found that too many people makes the decision more stressful. Because of this, we are allowing only two guests per party. Please note we will not be flexible on this policy. Each appointment includes 1 dressing room only.

Can I purchase off the rack?

Yes definitely! You are welcome to purchase any item we have in store off of the rack.

Do you offer tailoring services? 

We do not offer tailoring services at this time. We are not associated with any tailors or seamstresses. 

What to bring to an appointment: 

If you plan on having our team take your measurements, please bring

1. Shoes/heels with the height you plan on wearing for your event

2. Regular bra - this is required even if you aren’t going to wear one the day of so that we can properly position the built-in cups. In the case you do not have these, we will be unable to take your measurements in-store.

Nice to haves:

1. Leggings: to easily change in and out of the outfits

The KYNAH Difference

Here at KYNAH, we pride ourselves on delivering what we promise and in a timely manner. We have our own quality check team which takes detailed photos and reports of every item ordered through us.  

Returns and Exchanges 

All items are final sale. Once the order piece is paid for, we can not make any changes and you are in a contractual agreement to follow through with the item chosen. 

What is your payment policy?

We require a full payment upfront for all pieces purchased at the pop-up. 

What is the cancellation policy?

We require 72 hours notice should you need to cancel or reschedule your appointment. Since we are appointment only, we can only take a limited amount of appointments. No shows or late cancellations will trigger a $50 fee.

We look forward to meeting you soon!