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FAQ

Where are you based, do you have a storefront? Where are the pieces made?

We are based in sunny Los Angeles, California but we do not have a showroom at this time. All of our clothes are made with love in India. 

Do you take returns and exchanges?

Due to the nature of the garments, we do not accept returns or exchanges at this time (for all orders placed after April 17th, 2018).

How long will it take for my purchase to arrive?

Exact delivery dates are specified on each product page. For ready to ship pieces, please allow 1 - 2 weeks for US & Canada addresses. For made to order pieces, please allow 4-6 weeks for arrival. 

What are your shipping fees?

We charge a $15 flat fee to ship anywhere in the United States and India. International shipping varies by location.

Do you ship internationally?

Yes! Please note that all customs and duty fees are the customer's responsibility to pay. Some shipments will be sent on a DDU (Delivered Duty Unpaid) basis, and you will be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs. Please contact your local customs office if you have any questions regarding the duty fee for your order.

What if I am unsure about my size?

We recommend ordering a larger size to allow for alterations from your local aunty, mom, or tailor. We also leave a margin to allow for alterations.

I changed my mind, can I cancel my order?

We allow 24 hours from order time to cancel your order. After that, we are not able to cancel the order. To do so, please email hello@shopkynah.com.

Are your garments manufactured ethically?

Without a doubt. We're proud to say we visit each factory to ensure each garment is manufactured ethically and only work with the best.

Are the colors of products shown on the website accurate?

While we try our best to display the color as accurately as possible, the color may appear slightly different than the actual outfit. 

Have more questions? Send us an email at hello@shopkynah.com!