FAQ

Where are you based, do you have a storefront? Where are the pieces made?

We are based in sunny Los Angeles, California. We currently have pop-ups in Santa Monica and NYC  by appointment only. Schedule your appointment here.
All of our clothes are made with love in India by the finest artisans and craftsmen.  

Do you take returns and exchanges?

Pre-order (made-to-order) clothing is not eligible for returns or exchanges. Ready to ship items below $1000 are eligible for return unless states as final sale. Please read our Returns & Exchanges policy for further details.

How long will it take for my purchase to arrive?

Please check the product pages for exact delivery dates. Ready to ship pieces ship via UPS ground in 1-2 days business days from our office in Los Angeles, CA. For quicker delivery requests, please email us at hello@shopkynah.com. 
 

Can I customize my order?

Yes! For pre-order (made to order) pieces above $1000, we can typically customize the cut, color, and measurements. For most pre-order (made to order) pieces below $1000, we can customize measurements for an additional $30. To do so, please contact hello@shopkynah.com.
Please note, due to the handmade nature of the garment, custom color items may have slight variations from those shown in terms of embroidery color, beads, or tassels.

 

Where are the items shipped from? What are the shipping fees?

Ready-to-ship orders are shipped from Los Angeles and NYC.  Pre-order (or made-to-order) items are shipped from our Delhi offices and Mumbai. Shipping fees vary and are calculated at checkout. 

Do you ship internationally? Will I have to pay duties?

Yes! Please note that all customs and duty fees are the customer's responsibility to pay. Some shipments will be sent on a DDU (Delivered Duty Unpaid) basis, and you will be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs. Please contact your local customs office if you have any questions regarding the duty fee for your order.

 

What if I am unsure about my size?

We recommend ordering a larger size to allow for alterations from your local aunty, mom, or tailor. We also leave a margin to allow for alterations. In the case the piece allows for custom measurements, you can choose "Customize" on the product page and input your measurements on the form.

 

I changed my mind, can I cancel my order?

We allow 24 hours from order time to cancel your order. After that, we are not able to cancel the order. To do so, please email hello@shopkynah.com.

 

Are your garments manufactured ethically?

Without a doubt. We're proud to say we visit each studio to ensure each garment is manufactured ethically and only work with the best.

 

Are the colors of products shown on the website accurate?

While we try our best to display the color as accurately as possible, there may be slight variations in the color of the fabric, dyes, prints, or embroideries due to the handmade nature of the garments.

 

Have more questions? Send us an email at hello@shopkynah.com!