FAQ

Where are you based, do you have a storefront? Where are the pieces made?

We are based in sunny Los Angeles, California but we do not have a showroom at this time. All of our clothes are made with love in India. 

 

Where are the items shipped from? What are the shipping fees?

Orders are shipped from both our Los Angeles and Delhi offices. International orders are shipped from Delhi and ready to ship is shipped from Los Angeles. Shipping fees vary and are calculated at checkout.
 

Do you take returns and exchanges?

Made-to-Order clothing is not eligible for returns or exchanges. Ready to ship items are available for return within the USA unless stated otherwise. Please read our Returns & Exchanges policy for further details.

How long will it take for my purchase to arrive?

Please check the product pages for exact delivery dates.
Ready to ship pieces ship via UPS ground in 1-2 days business days from our office in Los Angeles, CA. For quicker delivery requests, please email us at hello@shopkynah.com.
 

Can I customize my color?

We can customize the color on most items, to request this please email us at hello@shopkynah.com or write your request in the checkout box. Please note, due to the handmade nature of the garment, custom color items may have slight variations from those shown in terms of embroidery color, beads, or tassels.

 

Do you ship internationally?

Yes! Please note that all customs and duty fees are the customer's responsibility to pay. Some shipments will be sent on a DDU (Delivered Duty Unpaid) basis, and you will be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs. Please contact your local customs office if you have any questions regarding the duty fee for your order.

 

What if I am unsure about my size?

We recommend ordering a larger size to allow for alterations from your local aunty, mom, or tailor. We also leave a margin to allow for alterations.

 

Do you take custom sizing?

We can customize sizing for most items, if it is available for the product it will show on the product page as "customize".  

 

I changed my mind, can I cancel my order?

We allow 24 hours from order time to cancel your order. After that, we are not able to cancel the order. To do so, please email hello@shopkynah.com.

 

Are your garments manufactured ethically?

Without a doubt. We're proud to say we visit each studio to ensure each garment is manufactured ethically and only work with the best.

 

Are the colors of products shown on the website accurate?

While we try our best to display the color as accurately as possible, the color may appear slightly different than the actual outfit.

 

Have more questions? Send us an email at hello@shopkynah.com!